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Official Time Watch has over 40 years experience in the watch making industry. We pride ourselves with the high level of service we offer. From the moment your watch arrives, you can expect the utmost care and protection available.
All movement work comes with a 2-year warranty, and all replacement parts are genuine.
We couldn’t be more satisfied with the service and work Leo provided on our two Rolex watches. I was a little nervous about sending $20,000 in watches to someone in Utah but it was WELL WORTH IT!!!!! He was very communicative throughout the entire process from the quotes for the service and repairs, to shipping the watches, to when he received them, and the progress of the repairs. It took about 1 month for everything to get completed. Our watches look BRAND NEW. Leo does amazing work and his prices are great. Highly recommend.
Leo, I received my watch last week and too say I am impressed is an understatement!!! My watch hasn’t looked this good since I bought it in 1982. I am so glad I picked you and your company to service my watch. The experience was outstanding and loved the interaction with you and your staff telling me what needed to be repaired/replaced and the timeline involved. You did a great job setting expectations and delivering quality service. Thanks, Bill
Leo, I cant think you enough for the work you did on my Sea-Dweller. I was very hesitant about putting my time piece in a box a mailing but Leo made me feel better about it. I’m so glad I did so his watch intelligents on the Rolex brand were phenomenal and broken down in a way I could understand them and my watch that is 30+ years old looks brand new. I will continue you use OTW for all my repair and service needs.
Received the Rolex watch today and truly impressed. You took a 30 year old watch and restored it to like new condition. Not a single remaining blemish. Will highly recommend your services. Thank you for a job well done.
Once again, you have done a beautiful job with our Rolexes – they do, indeed, look like new timepieces. We are very fortunate to have been able to benefit from your skill and experience.
Again, we want to place on record that your Customer Service is exemplary and, indeed, excellent. Rebecca was most courteous, highly efficient and very helpful as always.
It was a great pleasure doing business with “Official Time Watch”.
Leo et al, received my Submariner back today as promised! Couldn’t be happier! The watch that I’ve had and worn every day for twenty-two plus years looks absolutely great! The only way the watch could look better is if you sent me back a new one.
Thank you for doing such a great job on my watch and for such great customer service and communication!
Leo…my watch arrived as scheduled. I am VERY pleased with it. You and your team really did a fantastic job. My bracelet is better than expected. You are my watch people. AGAIN…..Thank all of you for what you have done for me…..I AM VERY HAPPY!!!!!
I received my Rolex watch just a few minutes ago. Thank you for your excellent work! The watch looks brand new. When I put it on, I cannot imagine how exciting my mother – the watch’s original owner – was when my dad presented it, probably his first gift, to her. No word can explain how grateful I am for your service. Thank you very much.
I recently had my wife’s Rolex serviced by Official Time Watch. I had worked with Leo previously when he serviced my Rolex. This time I had him build a diamond bezel for her watch as well as place small diamonds on the hour marks. The care and precision with which he did this modification was outstanding. When working with Leo it is like working with an old trusted friend. I would recommend anyone to his firm without any reservations.
The watch arrived and I must say it has been the most remarkable experience I’ve had dealing with a service business. The vintage watch looks like I just purchased it. Every step of the process I felt like I was being treated like a dignitary. We’re not rich folk, but I felt the watch needed some TLC as I inherited it from my father in law. The prices , locally, for service seemed high and very open ended. I discovered you on the Internet and many positive Testimonials, so I called. A quick phone conversation with you convinced me that you and your team were people to be trusted to help guide me through the value decisions. I was clearly correct.
Would just like to comment about the excellent service & work done by Leo.What outstanding work!!!Strap was repaired,proper crown & crystal,& internal work was done—-It does look & work like brand new. I would recommend your work to anyone who wants quality work & service.Thank you so very much.
Leo the watch looks great like new. Leo you out preformed my expectations and you were one of the nicest people to talk to, thank you very much.
I received my Rolex this morning and it is amazing! I have worn it everyday for more than 35 years. It has been serviced several times by Rolex and their dealers. I have never had a better experience than Official Time Watch…. never!
It looks like it did the first time I ever saw it and I am sure it will work as well. It has been on a very active arm…I sell, install, and repair medical x-ray equipment and therefore it has not been treated gently, but with the Rolex quality and Official Time Watch attention to detail, it continues to be a beautiful and wonderful timepiece.
I received the watch this morning. Thank you. It looks wonderful! You and your staff did a fantastic job. I actually cried a little. This watch has not been off my wrist since it was removed from my father’s wrist by the coroner after I found him deceased. I wasn’t worried about it being with you and your company. I was actually comforted that it was where it would be treated with respect and appreciated. But when I received it and it looked new again, I got a little misty-eyed. You have a client for life. When I pass, my son will inherit it and you’ll be the only company to ever service this timepiece. Thank you for the current appraisal, I already updated my homeowner’s policy
After talking with Leo at length, I decided to choose Official Time Watch to advise on the repair of my Rolex watch. Leo was so helpful in letting me know everything that needed to be done and followed up with each step. With his expert help, we added a beautiful mother of pearl diamond dial. I just love it!! I trust them explicitly. It was a fun adventure…
Leo, my watch arrived and I am so pleased. It looks and runs like a new watch. I have had that watch since 1980 and will pass it on to our grand daughter. Thanks to you and the great workmanship it will be around for many more years. Thank you again and for all those who work with you..
Just back from a trip and received my ROLEX. I must say from looks alone the watch appears new. I can only trust the movement and your repairs are equally as good. Thank you for the great service and advice. I assume you will follow up with me in future to remind me of needed or advised service and not leave me to my own devices. In setting the time and calendar I did notice the movement and stem seemed much more firm. I look forward to uninterrupted performance from my watch. Thank you again. I will let you know if anything should not work as expected. But for now I am a satisfied customer. Regards,
I got in contact with Leo over the phone, and he walked me step by step through the process including how to ship the watch to his service center. The entire end-to-end process went smoothly, and right on time (pun intended) as expected. I plan to use his service again in the future. Thanks Leo
Hello Leo, I did receive my watch today. It looks great! Thank you for the excellent service. It won’t be forgotten.
“Having never had my Rolex DateJust serviced, I was overdue. I contacted a number of different vendors, including Rolex, and received a number of fair estimates. Rolex, however, was ridiculously expensive ($1000+ for service and new crystal.I had also cracked mine recently), and their turnaround was not measured in weeks, but in months. So on to the next few, which were either local or online. OfficialTimeWatch.com was actually one of the cheapest, which made me a little hesitant.typically you get what you pay for, right? So I initiated conversation w/ Leo at OfficialTimeWatch.com and several other vendors, and was shocked to find out that Leo was also the only one that included a new main spring with his service, whereas the other added another $70-$100. I also asked all of the usual questions.insured? Bonded? Etc. I was definitely a little apprehensive to just send off an expensive piece of jewelry to someone in another state that I didn’t know! I also checked BBB records, state complaints, etc. All seemed legit and well-reviewed, but I must say that Leo was by far the most friendly and responsive, and seemed genuinely concerned about my comfort with his service. So I went with him. I received several emails (and not responses from contact I initiated, these were proactive) throughout the service, including upon his receipt of the watch (and his business is located in the same building as a post office, which was also comforting), follow up after disassembly to notify me of any “new” findings (I assumed this would be the gotcha! moment for sure where my price was drastically increased, but nope, no extra charges : ) , and with the final bill amount including return shipping. Overall, I spoke to Leo several times as well throughout the process and he was always willing to talk to me and explore several “upgrade” options. But about 14 days after my initial shipping, I had my watch back in totally “like new” condition. It looked, and ran, amazing! I cannot overstate my satisfaction with Leo and OfficialTimeWatch.com. I have already referred several friends, family, and colleagues to his service. My only regret is not writing this review sooner. I actually had the service performed a few months ago, but just got buys and it kept slipping my mind. Thank you Leo, for the job you do and the excellent customer service. You’ll be hearing from me again!”
Thank you so much. My watch looks beautiful and is keeping time.
After a lot of research, I decided to send my 1952 model Rolex Oyster Perpetual to Official Time Watch for a long-overdue repair. I received a call within two days detailing the needed repairs, along with the costs. The work was completed when promised and the watch now looks and runs better than it has in the 40+ years I’ve owned it. I have three other older Rolex watches and I have decided that Official Time Watch is now my “go-to” place for cleaning and repairs.
Leo, I don’t know where to start to tell you how thankful I am to you and your staff and family. I have had my GMT Master for almost twenty years and it has become very close to my heart. I had it serviced I thought by the Right business’s throughout those years NOT!!. I only wish I had found you years ago so the service that had supposedly been done had actually been done, although the places I had sent it to were tagged as Rolex certified, seems not to be, you were the only one to ever send parts back. Once I had sent it to you I had my doubts about the ability to afford to get whatever was wrong with it fixed, but once you called me I felt your kindness, and the professionalism you offered, along with your positive attitude was a calming affect on me. Over the past couple of months you have had your trials to go through on my timepiece, but you never gave up. I feel as though I have known you for years, through the relationship we have built only by phone is remarkable. Thanks to you I will be able to pass my GMT onto my son, not anytime soon lord willing !! I strongly recommend you use me on any reference in the future as well my cell # 423-213-2495 to whomever you choose. I hope that one day I can cross paths with you and shake your hand for the care you have taken with my Rolex. Again, thank you for your professional service and the kindness you have given to my Rolex and myself, consider yourself my brother from another mother !! LOL Need be, I have your back.
Your friend n Northeast TN,
Aloha Leo, My husband received his watch early this week and is very happy with the work you performed on it. Thank you for your assistance.
Hi Leo. Just received the watch. It looks and runs perfect. Thank you, Regard
Hello Leo, My watch just arrived and it looks good. If I run into any problems I’ll let you know. Thank you.
Fortunately I had a trip to SLC planned, I was uncomfortable shipping my Rolex as it is a very important, and sentimental piece of my history. Leo planned on meeting me on the weekend, after-hours. After a bungled airport connection he even offered to reschedule and meet me on Sunday! I told him that was unnecessary and that I would see him on Monday or Tuesday. I walked into a VERY secure building and office on Tuesday to meet Leo. What a pleasure! He logged and documented my timepiece and explained the process in great detail. He even opened the case and gave it a quick once-over. A few days later I picked up my watch, it looked GREAT! I have so much confidence and trust in this proprietor. I will not hesitate to use his services via mail in the future!
Leo, it was such a pleasure doing business with you! I am very happy with the service on my Submariner. I really enjoyed my trip to SLC. Hope to see you soon.
Leo! I just received the watch, and man, it looks OUTSTANDING! You all did a great job working with what you had on the dial and the rest of the watch looks immaculate. I’ve never seen it this shiny! Thanks again for the great job, great value, and great communication. I will certainly be referring friends and family your way, and I’ll make sure to get some positive reviews posted online for you soon as well. Thanks again for everything.
Leo thank you so much. The Rolex look like new. Don would be so proud to know it is working to a tea. I should have sent it to you the first time. My son told me to look you up on Yelp. He seems to know all these places to find places for me. I will keep you in listing of good people. Thank you
Hi Leo, Got it! Thank you so much, it looks beautiful! Just like new. Been so busy here I haven’t had a chance to let you know. Cheers
I have been sending my Rolexes to OTW for 2 years now. I used to just send datejusts and subs and they always came back PERFECT. Leo changes all of the seals, the main spring (other companies charge extra for this part) and a perfect factory polish which is something you normally have to pay extra for as well. This last item was a solid gold Yacht Master and I sent it overnight via FedEx. Sure enough, Leo called me the moment it arrived to assure me he had it and everything was exactly as I had shipped it. 10 days later this watch was back in my hands looking, running, and feeling like brand new with all of the old parts and warranty certificate and receipt in the package. I was getting quotes for $800 from local non-certified jewelers but Leo did it for less than half that price and he has the only Rolex certified service center I know of, which means he gets all of his parts directly from Rolex. Other jewelers have to buy aftermarket parts because Rolex will not sell to a non-certified jeweler. OTW is by far the best place to service and repair your Rolex. They don’t sell watches or deal in anything but factory grade service and repairs. Trust this company, you will never use anyone else once you do.
Hi Leo, I hope your weekend is going well. The Rolex is running fantastic! Keeping excellent time. Thanks so much for adjusting the movement.
Found my Dad’s only wedding 1977 Rolex that was sitting in our safe. With such an old vintage watch it needed an overhaul. I found Official Time Watch online and after reading some reviews figured I give them a shot. I sent my watch over to Leo and upon receiving he gave me a personally call to ensure me of proper overhaul and repair. As any watch from the 70’s need a little work, they replaced the crystal, hands, and other bezel, and other moving parts to keep it with Rolex standards. After a little of 2 weeks I received the watch today. WOW! WOW! It looks brand new! I couldn’t be happier with the overhaul and highly recommend Leo and Official Time Watch to overhaul you timeless & expensive timepieces! Leo is always reachable by phone or email and lets you know of progress as soon as they happen. I will be sending you another watch soon. THANK YOU LEO!
I own a 1952 model Rolex Oyster Perpetual watch. Over the years, I installed a non-Rolex lookalike stainless and gold band and a gold bezel and crown. Due to the alterations, the Dallas Rolex repair facility would no longer work on the watch. I had a couple of unsatisfactory experiences with local shops that held themselves out to be qualified to repair Rolex. Consequently, when it came time for another service, I did some online research and decided to try Official Time Watch (“OTW”) in Salt Lake City. I’m absolutely delighted with OTW. I received a call two days after I shipped the watch to them. Leo went over the list of issues and gave me a firm estimate of expense and time involved. When the work was completed (on schedule), he called me and gave me a full report of work done. The watch arrived yesterday, looking better than it has in many, many years and (so far) keeping almost perfect time. I have other older Rolex watches and I intend to use OTW when the time comes for cleaning or repairs.
I sent my Rolex to Rolex in Dallas, TX to service it. They refused to work on my watch as there were after market additions which were not genuine to the vintage watch. Would only work on it if I replaced the face and bezel at a cost of several thousand dollars. I called Official Time Watch and spoke with Leo who was very kind, professional and polite. He offered to make repair without making changes to MY watch. I shipped to him, he called when received and kept me informed of status. Two weeks later my watch is repaired, running perfectly and bright and shinny. it is beautiful. He charged only what was quoted, made suggestions for the crystal and sent it back quickly. Could not be more pleased. I would highly recommend Official Time Watch and Leo’s customer service. Thank you again
Sorry I didn’t get back sooner but forgot until we were deleting old email records. Your company is great and I am completely satisfied. You kept me informed about each step in the progress and got my Rolex back before my trip. You even sent the bad replaced parts. My watch is running perfectly and looks as good as new. You folks are very professional and trustworthy. I would use you again anytime.
Official Time Watch have recently carried out a comprehensive refurbishment on my Rolex GMT Master. The watch was sent to them after Rolex UK would not carry out repairs without replaceing the entire movement at a price which made this impractical.
Official Time Watch have completed the restoration to a fantastically high standard and at a fraction of the cost.
I am based in Cyprus and took a chance sending the watch to the States for the work to be carried out. Throughout the process communication with the company has been easy and fast, and I was informed at every stage of the work by E mail and photos.
They have achieved a terrific result and provided a top level quality of service.
Well done “Official Time Watch” It’s been a great experience !
THANK YOU!!! Cathy’s Rolex looks brand new. You did a fantastic job. I will go on your website and put the best review.
Rolex Submariner 16800
Received the watch Friday. It looked like a brand new watch came out of the box. Beautiful job! I can’t recommend you enough. More than fair pricing, fast turnaround and great communication. Let me know if I can help in any way getting your work out.
Leo – Just a note to thank you for your excellent service and the attention to detail that was evident in your service on my Rolex CMT. The watch runs perfectly, the polish you did on the case and band makes the watch look just like it did when it was new, and your communication and explanation of my service needs has far surpassed my expectations, even for a luxury watch repair facility. I recommend your company (and you personally) to anyone who needs Rolex service and wants a concierge level experience…
A Special thank you to Leo at OTW for the work performed on my Rolex watch. Not having a personal contact to ask about watch repair I did an Internet search and found OTW located in SLC, Utah. After reading the many positive reviews for the company with many customers going into detail about the servicing on their watch and how happy they were I decided to send OTW an email asking for a cost estimate to repair my 1964 Rolex Precision Oyster watch with the broken main spring. Leo emailed me back a price quote that was very reasonable and I then called and spoke to Leo to discuss the work to be performed (Leo is very easy to talk to, he listened to me and communicated perfectly what was needed for my watch repair). I then shipped my watch to OTW and Leo examined it and called me back to report that the watch bracelet would need a modification because it was not the original.
I let OTW take charge of the repairs; they did a complete movement overhaul, replaced the main spring and the crystal. They also polished the watch bracelet bringing back its original luster and did additional work on my watch bracelet that showed excellent workmanship. OTW had to cut/notch the bracelet for access to the watch spring bar pins and they did this job with precision tooling – a perfect job done. OTW performed a complete repair on my watch and the cost for the work done was more than reasonable when compared to other Rolex servicers.
After servicing my watch OTW returned it to me on January 5, 2016 using USPS Next Day Delivery. My watch now looks more beautiful then I had seen it look in the last forty years. Included with its return was an invoice showing work done with pricing along with a document giving the results for the timing analysis performed on my watch.
Thank you Leo for the superb repair and restoration on my Rolex watch and for the way that you care of your customers to make sure that they are completely satisfied when they get their watch back from OTW. My Rolex watch will now only go to OTW when it needs service.
I received my Rolex Submariner back a couple of days before Christmas.
The watch looks like new again after 17 years of daily use!
I went to set the time and it was running and the time was set perfectly with our east coast time.
Thank you for the personal care and attention to the watch and for keeping in touch with me during the servicing process. Who you pick to service such expensive and personal items really makes a difference.
I will be back in touch with you when I need anything related to service for my watch. Thanks Leo!
I can’t thank you enough. My wife was completely surprised by the watch and the work you did makes it look better than new! Your communications and support during the entire process were a great help. Oh, and the chocolates in the package were a very nice touch.
I will be sending you my own men’s SS circa 1970 Rolex (no date on this one) shortly to have you work you magic on it as well.
My Rolex Submariner just arrived and it looks great!
Thank you for the excellent service and quality work. Your return literature, invoice and watch shipping box shows professionalism at its best.
I will spread the word about your excellent service and very reasonable price.
Excellent service and follow up! I had my Rolex yacht master repaired and serviced. The follow up and checking in at agreed dates was excellent. Leo understands you are trusting him with your expensive time piece.
Leo….I just want to thank you for your excellent customer service and outstanding workmanship on my husband’s Rolex. He was thrilled to get it back…especially looking like “new”. I was thrilled knowing the watch was in good hands. I appreciated the phone calls from you from the very beginning answering questions, then with the estimate and time frame to the last call with the return shipping information.
Thank you so much!