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Customer feedback

Leo et al, received my Submariner back today as promised! Couldn’t be happier! The watch that I’ve had and worn every day for twenty-two plus years looks absolutely great! The only way the watch could look better is if you sent me back a new one.

Thank you for doing such a great job on my watch and for such great customer service and communication!

Dave Willis

Leo…my watch arrived as scheduled. I am VERY pleased with it. You and your team really did a fantastic job. My bracelet is better than expected. You are my watch people. AGAIN…..Thank all of you for what you have done for me…..I AM VERY HAPPY!!!!!

Ellen Shortridge

I received my Rolex watch just a few minutes ago. Thank you for your excellent work! The watch looks brand new. When I put it on, I cannot imagine how exciting my mother – the watch’s original owner – was when my dad presented it, probably his first gift, to her. No word can explain how grateful I am for your service. Thank you very much.

Christie Chow

I can’t thank you enough. My wife was completely surprised by the watch and the work you did makes it look better than new! Your communications and support during the entire process were a great help. Oh, and the chocolates in the package were a very nice touch.

I will be sending you my own men’s SS circa 1970 Rolex (no date on this one) shortly to have you work you magic on it as well.

Alan Gould

I received my Rolex Submariner back a couple of days before Christmas.

The watch looks like new again after 17 years of daily use!

I went to set the time and it was running and the time was set perfectly with our east coast time.

Thank you for the personal care and attention to the watch and for keeping in touch with me during the servicing process. Who you pick to service such expensive and personal items really makes a difference.

I will be back in touch with you when I need anything related to service for my watch. Thanks Leo!

Jerry Sullivan

I recently had my wife’s Rolex serviced by Official Time Watch. I had worked with Leo previously when he serviced my Rolex. This time I had him build a diamond bezel for her watch as well as place small diamonds on the hour marks. The care and precision with which he did this modification was outstanding. When working with Leo it is like working with an old trusted friend. I would recommend anyone to his firm without any reservations.

Alan Freeman

Like I said at the top, I enthusiastically recommend Official Time Watch for Rolex watch service. They did great work for me and I came away very impressed.

test. 05/04/2016

Amanda, 1

Leo – Just a note to thank you for your excellent service and the attention to detail that was evident in your service on my Rolex CMT. The watch runs perfectly, the polish you did on the case and band makes the watch look just like it did when it was new, and your communication and explanation of my service needs has far surpassed my expectations, even for a luxury watch repair facility. I recommend your company (and you personally) to anyone who needs Rolex service and wants a concierge level experience…

John O. - Bandon, OR

Hi Leo, I just picked up the watch and it looks beautiful! What a great job you did on it, I never thought that it would look so good.

Now I am hesitant to wear it!

Thanks again for the great job!

Best Regards Herman

Rolex old insert bezel

Very honest and professional service for my Rolex watch. TOP NOTCH A+++++++++++++

Stephaunne

Hi Leo. I went over to the Rolex center in SF, and they helped me with the springbar problem. What a surprising result!!

Thanks for backup support. Ted.

Rolex oyster quartz

Leo, The watch just arrived and looks great. Thanks for a great repair experience. I left you good feedback on eBay.

Thanks Again Mark

Ford Datejust Repair

ROLEX SERVICE, REPAIR, DATEJUST 16200 Competent, efficient and professional. Highly recommended

ragmp

ROLEX LADIES DATEJUST DIAMOND DIAL

I LOVE IT! Thank you sooo much Leo!!!

Patzwmm

ROLEX SERVICE, REPAIR, SUBMARINER 3035

Best Service, Very Conscientious, Fast Turn Around AAA+++Buyer

Dcfrye1828

ROLEX SERVICE, REPAIR, SUBMARINER Leo is the man, my Rolex is polished like new and runs great! Will use again!!!!

g.neal

ROLEX SEVICE, REPAIR

Many thanks, I’m grateful that have business partner like you.

Chudysisi

ROLEX GENTS DATEJUST MENS 3135 STAINLESS STEEL OYSTER 16220

Excellent Seller!!!! A+++++

Jfkbuff12

ROLEX SERVICE, REPAIR, SUBMARINER 16610 I was nervous about sending my Rolex to someone I don’t know, but Leo at Official Time Watch was awesome!

747guy – Seattle

ROLEX SERVICE, REPAIR, SUBMARINER 16613

I’ll service all my Rolex’s by officialtimewatch in the future. Leo is great!!

747guy – Seattle

ROLEX SERVICE, REPAIR

Great service! Flawless job! I would highly recommend Leo -Official Time Watch to everyone!!! a++++++

Acr366

ROLEX SERVICE, REPAIR, SUBMARINER 16613…

You’ve done it again! The watch arrived today and it’s beautiful. Check to be mailed tomorrow. Now let’s work together to get the Navitimer done! Bob

Bob – Florida

ROLEX SERVICE, REPAIR, ROLEX EXPLRORER II Great transaction! Will always use Leo for my Rolex service. FANTASTIC! and FAST!

Icecoldbeer – Texas

ROLEX SERVICE, REPAIR, ROLEX DATE 15200

Great job servicing my watch. Great communication. Will use this service from Official Time Watch again.

Shapeu*123

ROLEX SERVICE, REPAIR, GMT MASTER 16750 A Exceptional service, Great communication, Leo is the best!!!!

Likes2watch – New York

ROLEX SERVICE, REPAIR, DATEJUST

Wow best service by far great communication and knowledge on role highly recommended

Bestdeals168 – California

ROLEX 5030

Leo, I received the watches and all are really nice, I’m wearing the diamond one and I love it. William

William – Florida

ROLEX SERVICE, REPAIR, DATEJUST 16030

Watch repair service is excellent, my Rolex looks new & great communication.

Amber_buck – Illinois

ROLEX SERVICE, REPAIR, DATEJUST 69174

Leo is the best! He kept me up to date through the process. I will be back!

Buy-n-sellinator – California

ROLEX SERVICE, REPAIR, DATEJUST 69174

Fantastic service. Great communication.

Dwccmfge – Connecticut

ROLEX SERVICE, REPAIR, DATEJUST 162533

Very good communication, thanks ++++++++++++++++++

Vasoxh54

ROLEX SERVICE, REPAIR, DATEJUST

Thank you, Leo will do business again.

Hungbig

ROLEX SERVICE, REPAIR, ROLEX DATE 15210

Great communication, no surprises. Watch is running great.

Thanks.

Dk4844 – Idaho

Got them in the mail today. They look great.

Thanks… My wife is very happy. WFisher

WFisher – New York

ROLEX SERVICE, REPAIR, ROLEX EXPLRORER II

Another Happy Customer! Well Done!! AAA++++

Tscyang310 – California

ROLEX SERVICE, REPAIR, SUBMARINER 16613

Super deal, superior communications, quick service and return. Highly recommend

Wstonejack2q0v – Nevada

Rolex service.

Leo, Just want to let you know how pleased we are with the work you did on my wife’s Rolex. I think it keeps better time now than when it was new. I would definitely recommend you and Official Time Watch to our friends.

Thanks, J Leckie

J Leckie – New Jersey

Ladies Rolex

Leo, Received watch, was good as new. Thanks for the good service, Ernie.

Will spread your name round for service, if you have business cards send me some, thanks again.

Ernie – Illinois

Hello Leo, My Rolex was delivered late yesterday and I must say how pleased I was at the appearance. It looks like a new watch. The new end links were the finishing touch, (something I’ve been putting off for far too long) The attention to detail and great communication all add up to a first rate experience, and I would not hesitate recommending Official Time Watch to others I know who wear fine timepieces.

Thank you all for a job well done.

Sincerely, G Green.

G Green – Connecticut

Hello Leo, My watch arrived a short time ago, and it looks terrific (almost like new). Thanks for the great repair and restoration. I’ll be sure to give you good ebay feedback, and will tell anyone I know with a quality watch about your service.

John – North Carolina

ROLEX, REPAIR, SERVICE, DATEJUST

Fast delivery and the product was what I was looking for.

Thanks

Spiderbond1 – Nevada

Rolex Submariner

Hello Leo, This is to let you know that my watch arrived perfectly. I am very satisfied with your work, it looks beautiful. Thank You so much. I will definitely use your services again.

Thank you again.

David – Puerto Rico

ROLEX WATCH CLEANING, SERVICE, REPAIR, DATEJUST 16200

My Rolex looks like new and runs like new at a great price. Recommended! A+++

Skipper-john – North Carolina

Rolex Submariner service

Got the watch today and it looks amazing… Now I don’t want to sell it!

Thanks Leo.

John – Texas

Hello Leo, I picked up my Rolex at the Post office on Wednesday, and it looks terrific and is working very well. It’s nice nowadays to find a business that is really honest or customer oriented, and your watch repair business gets high marks from me for both things. You also kept me informed of the status of my watch, so there were no surprises.

Thanks again for the nice work on my watch, Strebler.

Strebler – Texas

ROLEX SERVICE, REPAIR, AIRKING 14000

Fantastic service, perfect communication. Perfect, HIGHLY recommended.

Thanks!!!

welltry – California

My Rolex – Thank you

Dear Leo. The watch looks beautiful. Thank you very much. I would recommend your service to everyone.

Kirk – Idaho

Rolex Airking ready to be shipped

Leo, The watch came in today and looks great! I will gladly recommend Official Time Watch. Will send it back to you in another 6 years.

T. O. Hyink – Texas

ROLEX SERVICE, REPAIR, DATEJUST 68278

Excellent service all around. Just perfect. A++. Thank you Leo. Very happy client

Great_deals420

ROLEX WATCH CLEANING, SERVICE, REPAIR, DATEJUST 16200

Leo is a prince. Prompt, reasonable service, beautiful work. A+++++ all around!

Rossermj

Roth-n-billy – Florida

ROLEX SERVICE, REPAIR, ROLEX DATE 15210

Dear Leo, This is William M. I’m sorry I missed the opportunity to give you the 100 % positive feed back you deserved on ebay. I did not factor in the purchase date compared to the delivery date. I typically do not leave feedback until the end of the 60 days incase something breaks. However I did want you too know you that we were very pleased with your service and your communications and look forward to working with you again in the future.

Respectfully, William

Joan

The watch is great. Looks fantastic. Thanks so much. Like I said you are my Rolex connection! Please send me the link for the review.
Regards,

Joan

ROLEX SUBMARINER

Hello Leo,

My Rolex Submariner arrived today (Nov. 6) as promised. Leo, your service and cost to refurbish my Rolex (purchased 1994) exceeded my expectations. The Submariner looks like the day it was purchased. It is difficult to find a business that is really honest or customer oriented, your watch repair business gets high marks from me for both things. You also kept me informed of the status of my watch, so there were no surprises.

I will not hesitate to refer Official Time Watch. As a matter of fact, a close friend whom recently purchased a pre-owned, pristine Rolex Gold Presidential informed me he plans to send his watch to you for service, when the time comes.

Thank you again.

TOM

ROLEX 1570

Hi, Leo,

How are you?
You are the best watch maker I have ever known.
The Rolex 1570 you serviced for me last month runs so well and keeps the time
very accurately like digital watches. I understand how hard it was to revive the balance hair spring.
You did such a nice job on this watch.

Jungjae

I could not be happier with my experience!

I recently sent in my Rolex Explorer II for repair and service. I have owned this watch and worn it almost everyday since I bought it new in 1980. It is the most important material possession I own. Over the years I sent it to Rolex Service in Beverly Hills for service twice. While they did a nice job, I was not happy with their “non” communication and the cost. A friend recommended Official Time Watch so I hesitantly decided to give them a try – this watch is my baby. Leo’s exceptional customer service, attention to detail, communication, and compassion should be a model for the industry! I felt well informed and like we were going through this process together. My watch was ready ahead of schedule and under the original estimate. When I opened the box I could not believe how nice my watch looked – I’d say it looks better than when it was new! Do not hesitate to deal with Official Time Watch – this was an outstanding experience throughout.

Thank you again!

Colin Oregon

Dear Leo
I’m extremely happy with my watch I gave you a very poor looking Rolex submariner 16800 it was not working fine and not looking nice at all.
at the beginning before send in it to you I was very skeptical and kind of afraid but after you received the watch you call me and let me know all the problems and call me all the time to let me know the progress. and made me feel very comfortable the prices very good and the final result it was amazing i give you a AAAA++++++ AMAZING WORK LEO!!!!!!! THANKS A LOT .

DANIEL Miami Florida

ROLEX SERVICE,REPAIR, ROLEX SEA-DWELLER 16600 (#171221532261)

Great service and communication, fast turn around A +++++++++

Craig P. – San Diego, Ca

ROLEX SERVICE,REPAIR, DATEJUST OYSTERQUARTZ 17014 (#171221524015)

A great eBayer and a super class act, thank you so much!!!

Craig P.– San Diego, Ca

ROLEX REPAIR (#171551733317)

A great eBayer and a super class act, thank you so much!!!

Craig – San Diego, Ca

Rolex Explorer II

Leo, I just got my Explorer II back and it looks GREAT! Thank you very much for all of your help and expert service. I will be recommending Official Time Watch to all of my friends and family.

Happy Holidays

Doug N. – Los Angeles, Ca

Rolex Day-Date 18038

“Dear Leo, thank you for the excellent watch service. I just received my serviced Rolex Day-Date 18038 from Official Time Watch (OTW). I strongly recommend OTW to new and existing customers. The customer quality service, workmanship, and thorough communication throughout the servicing period was exceptional. I was assured the watch would look and perform like new and it really does!

I acquired this pre-owned timepiece in 2000 and finally had it serviced. Even after researching OTW via the internet and finding many positive indicators, I was still skeptical and spoke directly to Leo. He established my confidence in order to trust this valuable asset in OTW care. I had also researched local and internet service alternatives and OTW was the obvious decision.

When Leo received my watch he phoned and confirmed its receipt. I was provided an initial assessment of the watch, condition, and component authenticity. I was then contacted as required throughout the maintenance process. I did have the non-OEM spring bars replaced at a small additional cost as suggested by Leo. I was not pressured nor upsold and felt very comfortable with the decision.

Leo phoned me when the watch was ready for delivery. The bill was exactly what we had agreed to with no surprises. I received the watch as planned including the old replaced parts. Leo is extremity knowledgeable on my watch and educated me throughout the service process. Thanks OTW. You have a customer for life! ”

Best regards Jim

Jim, Lighthouse Point FL

Happy Holidays,

The watch works perfect.

Thank you

Otto O.

Rolex Datejust

Leo, got my watch back yesterday and I couldn’t be happier. You and your staff have made my old tired Rolex look brand new.

Thank you so much for your professionalism.

Kevin W. – Indiana

Leo:

I just received my watch back and it looks wonderful. I will write a great review and be certain to recommend your shop to all my friends.

I am glad that you had the opportunity to review the video that I sent. It is a lesson to all of Latin America, who still suffers from “Caudillismo”, and thinks that it can resolve its problems if there is someone with charisma and verve in power, while ignoring all of the constitutional laws. Have a great weekend and I sincerely hope that we have the opportunity to visit sometime.

Abrazo,

Luis S. – Fl

Good morning Leo, just wanted to say Thank you again for all the hard work you have put into my watch, All my other services will be done with you also. I have a couple other watches that need attending too.

Bruce J.

ROLEX SERVICE & REPAIR OYSTER PERPETUAL EXPLORER (#171551699798)

Excellent communication-amazing service/repair affordable service. ++Recommend

William M. – Ca

Leo,

It was a pleasure dealing with you regarding the servicing of my Rolex Gold and Stainless Date Just watch. Not only did it return it excellent running order, but is had been polished to a degree that I haven’t seen for years! It’s beautiful now!

Additionally, your instructions were clear and easy to follow, you kept me informed as to what was happening, and what to expect next. Your a true gentleman, and a professional!

Thanks,

Dick S. – CA

Hi Leon, I was amazed as how fast the watch came in the mail. It was around 10:30 central time. Great service, The watch is fantastic, the 1030 movement runs perfectly. The case and dial are well made. Hats off to Phong. I am glad this was enjoyed as much with you also. Thanks again for your hard work and effort put into this.

Bruce J. –

Leo,

I cannot praise you and your colleagues enough for restoring my watch to almost new and so quickly. I’m sure you have received other watches in some very ingenious wrappings but I have to commend your shipping techniques…it was placed in a very nice, padded box and placed in another box for safety, then mailed with care. Thank you again for all the care you have taken with my timepiece and I will refer you highly to my friends.

Sandra, E. – City NC

ROLEX SERVICE & REPAIR SUBMARINER 16613 18K AND STAINLESS STEEL

For the best price, customer service , and communication go with Leo . A+++++++

Randy M. – Texas

ROLEX SERVICE & REPAIR SUBMARINER

Leo — Your Service & Professionalism are Awesome Looks & Runs Like New AAA+++

Mikes_fine

California

Leo,

Just received the return of my Jubilee in the mail Saturday. The polish and repair were beyond expectations! You were professional all the way with regular reports on the watch’s condition, updates on a complicated repair, and the replacement of parts. Most of all, there were no surprises with the cost. I would recommend your service to anyone seeking first rate Rolex service!

James S. – Texas

Hi Leo,

Just came from the post office and picked up my Rolex. It looks great and runs great! You do exceptional work in minimal time and cost. Thank you for including the parts that you had replaced, that’s a nice touch. I will recommend your company to all my friends who have high end Swiss made watches.

Thank you again for taking such good care of my watch.

All my best,

Dean W. – Ohio

ROLEX SERVICE,REPAIR, DATEJUST

Hi Leo,

I receive my watch back about 5 minutes ago here in Oklahoma. It is absolutely stunning and as shiny as a new penny. It’s wasn’t just running like a top and it even had the correct time! Leo I can’t say enough about the work you do. There are many people that try to act like a “Rolex repair and service” but you are the REAL DEAL. I’ve been burned in the past but you’ve now become the only person I’ll ask questions about my watch or send my watch too! Thanks again! I can’t enough good stuff about LEO. He’s a gem & WORK IS A+++++++

Randy H. – Oklahoma

ROLEX SERVICE,REPAIR,GMT MASTER 16710

Thank-you, Service and Communication was AMAZING – Will use again A+++++++++

Henry H. – NY

For the outstanding job on my Rolex Date. It looks like new and your

pricing, turnaround, communication, and quality are all first rate.

I’ll recommend you as much as I can.

Jerry B. – California

ROLEX SERVICE,REPAIR,YACHT-MASTER

Very good work!

Awzanes – Texas

Leo

The watch arrived safely and is wonderful!! Exceeding all expectations. Thanks so much.

Hermione E. – Odessa, TX

Leo,

Thank you very much for the prompt and excellent service! I received both watches, and the Rolex looks and runs great. Thanks also for the courtesy of polishing the Tag when replacing the battery, my wife is very happy with how it came out!

Best regards,

Matt L. – Massachusetts

ROLEX SERVICE,REPAIR, ROLEX SEA-DWELLER 16600

SUPERB, OUTSTANING SERVICE!!, A++, Highly Recommended!!, Thank you Leo!!

Escrutatti – Connecticut

Rolex Datejust Service

Leo, received my watch today!! Looks great , thank you. Look forward to seeing those diamond dials, thanks again.

Matt O. – Washington

THANK YOU!!! Cathy’s Rolex looks brand new. You did a fantastic job. I will go on your website and put the best review.

Bill B. – Florida

Rolex Submariner 16800

Received the watch Friday. It looked like a brand new watch came out of the box. Beautiful job! I can’t recommend you enough. More than fair pricing, fast turnaround and great communication. Let me know if I can help in any way getting your work out.

Regards,

Terry – Colorado

Sorry I didn’t get back sooner but forgot until we were deleting old email records. Your company is great and I am completely satisfied. You kept me informed about each step in the progress and got my Rolex back before my trip. You even sent the bad replaced parts. My watch is running perfectly and looks as good as new. You folks are very professional and trustworthy. I would use you again anytime.

Thanks

David G. – South Carolina

Official Time Watch have recently carried out a comprehensive refurbishment on my Rolex GMT Master. The watch was sent to them after Rolex UK would not carry out repairs without replaceing the entire movement at a price which made this impractical.

Official Time Watch have completed the restoration to a fantastically high standard and at a fraction of the cost.

I am based in Cyprus and took a chance sending the watch to the States for the work to be carried out. Throughout the process communication with the company has been easy and fast, and I was informed at every stage of the work by E mail and photos.

They have achieved a terrific result and provided a top level quality of service.

Well done “Official Time Watch” It’s been a great experience !

Phil W. – Cyprus

I sent my Rolex to Rolex in Dallas, TX to service it. They refused to work on my watch as there were after market additions which were not genuine to the vintage watch. Would only work on it if I replaced the face and bezel at a cost of several thousand dollars. I called Official Time Watch and spoke with Leo who was very kind, professional and polite. He offered to make repair without making changes to MY watch. I shipped to him, he called when received and kept me informed of status. Two weeks later my watch is repaired, running perfectly and bright and shinny. it is beautiful. He charged only what was quoted, made suggestions for the crystal and sent it back quickly. Could not be more pleased. I would highly recommend Official Time Watch and Leo’s customer service. Thank you again

Joanne G. – Meridian, ID

I own a 1952 model Rolex Oyster Perpetual watch. Over the years, I installed a non-Rolex lookalike stainless and gold band and a gold bezel and crown. Due to the alterations, the Dallas Rolex repair facility would no longer work on the watch. I had a couple of unsatisfactory experiences with local shops that held themselves out to be qualified to repair Rolex. Consequently, when it came time for another service, I did some online research and decided to try Official Time Watch (“OTW”) in Salt Lake City. I’m absolutely delighted with OTW. I received a call two days after I shipped the watch to them. Leo went over the list of issues and gave me a firm estimate of expense and time involved. When the work was completed (on schedule), he called me and gave me a full report of work done. The watch arrived yesterday, looking better than it has in many, many years and (so far) keeping almost perfect time. I have other older Rolex watches and I intend to use OTW when the time comes for cleaning or repairs.

Mister Texquill

Found my Dad’s only wedding 1977 Rolex that was sitting in our safe. With such an old vintage watch it needed an overhaul. I found Official Time Watch online and after reading some reviews figured I give them a shot. I sent my watch over to Leo and upon receiving he gave me a personally call to ensure me of proper overhaul and repair. As any watch from the 70’s need a little work, they replaced the crystal, hands, and other bezel, and other moving parts to keep it with Rolex standards. After a little of 2 weeks I received the watch today. WOW! WOW! It looks brand new! I couldn’t be happier with the overhaul and highly recommend Leo and Official Time Watch to overhaul you timeless & expensive timepieces! Leo is always reachable by phone or email and lets you know of progress as soon as they happen. I will be sending you another watch soon. THANK YOU LEO!

Tristan J. – Beaverton, OR

Hi Leo, I hope your weekend is going well. The Rolex is running fantastic! Keeping excellent time. Thanks so much for adjusting the movement.

Bruce Johnson – Oakdale, MN

I have been sending my Rolexes to OTW for 2 years now. I used to just send datejusts and subs and they always came back PERFECT. Leo changes all of the seals, the main spring (other companies charge extra for this part) and a perfect factory polish which is something you normally have to pay extra for as well. This last item was a solid gold Yacht Master and I sent it overnight via FedEx. Sure enough, Leo called me the moment it arrived to assure me he had it and everything was exactly as I had shipped it. 10 days later this watch was back in my hands looking, running, and feeling like brand new with all of the old parts and warranty certificate and receipt in the package. I was getting quotes for $800 from local non-certified jewelers but Leo did it for less than half that price and he has the only Rolex certified service center I know of, which means he gets all of his parts directly from Rolex. Other jewelers have to buy aftermarket parts because Rolex will not sell to a non-certified jeweler. OTW is by far the best place to service and repair your Rolex. They don’t sell watches or deal in anything but factory grade service and repairs. Trust this company, you will never use anyone else once you do.

Adam B. – Las Vegas, NV

Hi Leo, Got it! Thank you so much, it looks beautiful! Just like new. Been so busy here I haven’t had a chance to let you know. Cheers

Marty C. – Burlingame, CA

Leo thank you so much. The Rolex look like new. Don would be so proud to know it is working to a tea. I should have sent it to you the first time. My son told me to look you up on Yelp. He seems to know all these places to find places for me. I will keep you in listing of good people. Thank you

Fran E. – Fallbrook, CA

Leo! I just received the watch, and man, it looks OUTSTANDING! You all did a great job working with what you had on the dial and the rest of the watch looks immaculate. I’ve never seen it this shiny! Thanks again for the great job, great value, and great communication. I will certainly be referring friends and family your way, and I’ll make sure to get some positive reviews posted online for you soon as well. Thanks again for everything.

Matt W. – Dallas, TX

Leo, it was such a pleasure doing business with you! I am very happy with the service on my Submariner. I really enjoyed my trip to SLC. Hope to see you soon.

Jack Burton – Utah

Fortunately I had a trip to SLC planned, I was uncomfortable shipping my Rolex as it is a very important, and sentimental piece of my history. Leo planned on meeting me on the weekend, after-hours. After a bungled airport connection he even offered to reschedule and meet me on Sunday! I told him that was unnecessary and that I would see him on Monday or Tuesday. I walked into a VERY secure building and office on Tuesday to meet Leo. What a pleasure! He logged and documented my timepiece and explained the process in great detail. He even opened the case and gave it a quick once-over. A few days later I picked up my watch, it looked GREAT! I have so much confidence and trust in this proprietor. I will not hesitate to use his services via mail in the future!

Jack B. – Navarre Beach, FL

Hello Leo, My watch just arrived and it looks good. If I run into any problems I’ll let you know. Thank you.

Andrew S. – Yonkers, NY

Hi Leo. Just received the watch. It looks and runs perfect. Thank you, Regard

Singh S. – Monroe, NJ

Aloha Leo, My husband received his watch early this week and is very happy with the work you performed on it. Thank you for your assistance.

Sherley B. – Hawai

Leo, I don’t know where to start to tell you how thankful I am to you and your staff and family. I have had my GMT Master for almost twenty years and it has become very close to my heart. I had it serviced I thought by the Right business’s throughout those years NOT!!. I only wish I had found you years ago so the service that had supposedly been done had actually been done, although the places I had sent it to were tagged as Rolex certified, seems not to be, you were the only one to ever send parts back. Once I had sent it to you I had my doubts about the ability to afford to get whatever was wrong with it fixed, but once you called me I felt your kindness, and the professionalism you offered, along with your positive attitude was a calming affect on me. Over the past couple of months you have had your trials to go through on my timepiece, but you never gave up. I feel as though I have known you for years, through the relationship we have built only by phone is remarkable. Thanks to you I will be able to pass my GMT onto my son, not anytime soon lord willing !! I strongly recommend you use me on any reference in the future as well my cell # 423-213-2495 to whomever you choose. I hope that one day I can cross paths with you and shake your hand for the care you have taken with my Rolex. Again, thank you for your professional service and the kindness you have given to my Rolex and myself, consider yourself my brother from another mother !! LOL Need be, I have your back.

Your friend n Northeast TN,

Steven D. S.

After a lot of research, I decided to send my 1952 model Rolex Oyster Perpetual to Official Time Watch for a long-overdue repair. I received a call within two days detailing the needed repairs, along with the costs. The work was completed when promised and the watch now looks and runs better than it has in the 40+ years I’ve owned it.

I have three other older Rolex watches and I have decided that Official Time Watch is now my “go-to” place for cleaning and repairs.

Mister T. – Richardson, TX

Thank you so much. My watch looks beautiful and is keeping time.

Joanne Gilbride – Meridian, ID

“Having never had my Rolex DateJust serviced, I was overdue. I contacted a number of different vendors, including Rolex, and received a number of fair estimates. Rolex, however, was ridiculously expensive ($1000+ for service and new crystal.I had also cracked mine recently), and their turnaround was not measured in weeks, but in months. So on to the next few, which were either local or online. OfficialTimeWatch.com was actually one of the cheapest, which made me a little hesitant.typically you get what you pay for, right? So I initiated conversation w/ Leo at OfficialTimeWatch.com and several other vendors, and was shocked to find out that Leo was also the only one that included a new main spring with his service, whereas the other added another $70-$100. I also asked all of the usual questions.insured? Bonded? Etc. I was definitely a little apprehensive to just send off an expensive piece of jewelry to someone in another state that I didn’t know! I also checked BBB records, state complaints, etc. All seemed legit and well-reviewed, but I must say that Leo was by far the most friendly and responsive, and seemed genuinely concerned about my comfort with his service. So I went with him. I received several emails (and not responses from contact I initiated, these were proactive) throughout the service, including upon his receipt of the watch (and his business is located in the same building as a post office, which was also comforting), follow up after disassembly to notify me of any “new” findings (I assumed this would be the gotcha! moment for sure where my price was drastically increased, but nope, no extra charges : ) , and with the final bill amount including return shipping. Overall, I spoke to Leo several times as well throughout the process and he was always willing to talk to me and explore several “upgrade” options. But about 14 days after my initial shipping, I had my watch back in totally “like new” condition. It looked, and ran, amazing! I cannot overstate my satisfaction with Leo and OfficialTimeWatch.com. I have already referred several friends, family, and colleagues to his service. My only regret is not writing this review sooner. I actually had the service performed a few months ago, but just got buys and it kept slipping my mind. Thank you Leo, for the job you do and the excellent customer service. You’ll be hearing from me again!”

Matt W. – Dallas, TX

Leo, Got the watch Saturday and it looks great! Asked my wife out on a date and gave it to her. She was very happy to have her watch back. She had been without it for 5 or 6 years. Being in the real estate business (both of us) we had some pretty rough times and didn’t have money to get it fixed. Thanks again for the great work!

Greg Farrand – Concord, CA

Hello Leo, I did receive my watch today. It looks great! Thank you for the excellent service. It won’t be forgotten.

Paul Smith – Springfield Gardens, NY

I got in contact with Leo over the phone, and he walked me step by step through the process including how to ship the watch to his service center. The entire end-to-end process went smoothly, and right on time (pun intended) as expected. I plan to use his service again in the future. Thanks Leo

Stik K. – New York, NY

Just back from a trip and received my ROLEX. I must say from looks alone the watch appears new. I can only trust the movement and your repairs are equally as good. Thank you for the great service and advice. I assume you will follow up with me in future to remind me of needed or advised service and not leave me to my own devices. In setting the time and calendar I did notice the movement and stem seemed much more firm. I look forward to uninterrupted performance from my watch. Thank you again. I will let you know if anything should not work as expected. But for now I am a satisfied customer. Regards,

John M. – Dennis, MA

Leo, my watch arrived and I am so pleased. It looks and runs like a new watch. I have had that watch since 1980 and will pass it on to our grand daughter. Thanks to you and the great workmanship it will be around for many more years. Thank you again and for all those who work with you..

Ferne O. – Kirkland, WA

After talking with Leo at length, I decided to choose Official Time Watch to advise on the repair of my Rolex watch. Leo was so helpful in letting me know everything that needed to be done and followed up with each step. With his expert help, we added a beautiful mother of pearl diamond dial. I just love it!! I trust them explicitly. It was a fun adventure…

Virginia C. – Hartsville, SC

Leo – Just a note to thank you for your excellent service and the attention to detail that was evident in your service on my Rolex CMT. The watch runs perfectly, the polish you did on the case and band makes the watch look just like it did when it was new, and your communication and explanation of my service needs has far surpassed my expectations, even for a luxury watch repair facility. I recommend your company (and you personally) to anyone who needs Rolex service and wants a concierge level experience…

John O. - Bandon, OR

A Special thank you to Leo at OTW for the work performed on my Rolex watch. Not having a personal contact to ask about watch repair I did an Internet search and found OTW located in SLC, Utah. After reading the many positive reviews for the company with many customers going into detail about the servicing on their watch and how happy they were I decided to send OTW an email asking for a cost estimate to repair my 1964 Rolex Precision Oyster watch with the broken main spring. Leo emailed me back a price quote that was very reasonable and I then called and spoke to Leo to discuss the work to be performed (Leo is very easy to talk to, he listened to me and communicated perfectly what was needed for my watch repair). I then shipped my watch to OTW and Leo examined it and called me back to report that the watch bracelet would need a modification because it was not the original.

I let OTW take charge of the repairs; they did a complete movement overhaul, replaced the main spring and the crystal. They also polished the watch bracelet bringing back its original luster and did additional work on my watch bracelet that showed excellent workmanship. OTW had to cut/notch the bracelet for access to the watch spring bar pins and they did this job with precision tooling – a perfect job done. OTW performed a complete repair on my watch and the cost for the work done was more than reasonable when compared to other Rolex servicers.

After servicing my watch OTW returned it to me on January 5, 2016 using USPS Next Day Delivery. My watch now looks more beautiful then I had seen it look in the last forty years. Included with its return was an invoice showing work done with pricing along with a document giving the results for the timing analysis performed on my watch.

Thank you Leo for the superb repair and restoration on my Rolex watch and for the way that you care of your customers to make sure that they are completely satisfied when they get their watch back from OTW. My Rolex watch will now only go to OTW when it needs service.

Gerald De Leon

I received my stainless and gold DateJust the other day from OTW. It looks absolutely gorgeous. I take great care of my watch, but this looks and feels like a brand new watch. The bracelet is nice and tight, just like it was when I originally purchased it back in 1987. The only thing I’m missing from this watch looking like it did in the showroom, is the Official Certified Chronometer seal that originally came with my watch, attached to the bracelet. This watch had never been my most accurate watch, but thanks to your service, it is now very accurate. In fact, to my surprise, it is almost as accurate as my Chronosport UDT dive watch (quartz) which is accurate to one minute/year. I do not expect a mechanical automatic watch to be as accurate as a quartz watch, but thanks to your service, this watch is pretty close. In fact, the watch is so pristine, I’m almost tempted to just put it back in it’s Rolex box and put it away and not scratch up your wonderful handiwork. I’ve got some other automatic watches that you will be working on, when their time comes. The only drawback is going to be that if they all come back looking as good as this one, I may find myself with no watch to wear, as I’ll not want to mess them up.

Farhad from Jacksonville, Florida.

After years of keeping perfect time, my Rolex Explorer II started gaining about 90 seconds a month (not good). After checking the internet, I decided on sending the watch to Official Time Watch in Salt Lake City. I called and talked to Leo Ruffinengo, and decided to send it to them after he answered all of my questions.

I enthusiastically recommend Official Time Watch of Salt Lake City, Utah for Rolex watch service.

The watch was in good cosmetic shape when I sent it in, but it looked even better (basically, like new) when I got it back. I was curious as to the accuracy of the watch and tracked it for a number of days. The results truly did astound me. In the last 10 days, the watch has not lost or gained one second! To me, that is impressive beyond belief.

I did find out on another website (Beckertime.com) that how you place the watch down at night will impact the accuracy of your watch. Interesting.

Official Time Watch does provide a 2 year warranty with their work. Additionally, they post their prices of service (I thought their prices to be very fair), use only genuine parts, and replace gaskets and the main spring when they service a watch. They advertise a 2.5 week turn time, although mine probably took about 3 weeks. I didn’t mind them taking the extra time, and I’m very pleased with the results.

I worked with Leo, and he was a fine person to deal with. Communication with him was excellent, and he was very clear on the condition of the watch and what needed to be done to make it “like new”. And he was absolutely right – the watch now looks and runs “like new”.